Job Description

Design Researcher At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Responsibilities This researcher will cover our internal data storage and data consumption capabilities, and will partner with adjacent efforts on our broader data lake and data consumption tooling workstreams. In the role, you’ll be asked to handle a variety of responsibilities, including: Collaboration & Connecting Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences Translate complex ideas into understandable concepts that evolve and enhance the product experience Advocate for the customer through human-centered research methodologies Champion prioritization of design centered product enhancements grounded in research and analysis Actively teach and mentor designers in research methods Work with partners and teams across various geographies Embrace and advocate for an experience mindset - this is as important to the work as the results Participating in hiring by reviewing resumes, conducting interviews and attending consensus Discovery & Delivery Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration Participate in end-to-end product design by: Conducting rigorous in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design. Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders Facilitating and participating in workshops with internal and external stakeholders to align with business needs Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers Basic Qualifications Masters Degree in a social science, human factors, cognitive science, human computer interaction or behavioral economics At least 2 years of experience with human subjects research Preferred Qualifications Advanced degree or certifications in a design or research related field Experience or familiarity with quant UX research methods Comfortable working with a variety of business partners, delivering outcomes, and program management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location: McLean, VA: $127,500 - $145,500 for Pr. Associate, Design New York, NY: $139,100 - $158,700 for Pr. Associate, Design Richmond, VA: $115,900 - $132,200 for Pr. Associate, Design This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. #J-18808-Ljbffr Capital One

Job Tags

Similar Jobs