To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews. Confidentiality is very important. Essential Functions include anticipating and responding to guest needs, responding to guest concerns/complaints regarding food or service and correcting errors or resolving complaints with a friendly, positive attitude, organizing and prioritizing service per appropriate service sequence, taking menu, beverage and bar orders from artists and communicating orders to kitchen and/or bar through micros terminal, checking food orders prior to serving to ensure correctness and proper presentation, delivering food and beverages to artist, performing opening/running/closing duties according to HOB policy, maintaining line of sight/atmosphere control by circulating through work area throughout shift, memorizing menus and daily specials, removing dirty plates, glasses, etc., cleaning spills, maintaining HOB safety and sanitation standards, having knowledge of all music, promotional or special events in the house, providing production coordinator with proper documents for catering costs, communicating last minute menu changes or dietary restrictions to kitchen staff, ensuring dressing rooms are set up with agreed rider and in-house items upon bands arrival, and ensuring all traces of previous occupants are removed and room is clean. Job Requirements include 2-5 years high volume experience in restaurant operations, skill in guest relations, wine & liquor knowledge, high school diploma, transportation for retrieving items not carried on site. Preferred qualifications include Point of Sales knowledge, preferably MICROS, and Responsible Alcohol Awareness Training Certification or Equivalent. Physical demands include working in a fast-paced environment, extended periods of standing, and ability to lift or move up to 25 lbs using proper lifting techniques. Applicants must possess work authorization in the U.S. without employer visa sponsorship.
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