Job Description

UDW Overview: United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 200,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide, and at the national level. UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care. We fight for better working conditions and fair pay for home care and child care providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family child care. For more information about UDW, please visit our website at Job Information: Job Title: Learning Management System (LMS) Administrator Job Type: Exempt (Salary) Department: Education & Training Reports to: Director of Education & Training UDW Office Hours: Monday to Friday, 9:00 AM to 6:00 PM (subject to change) Job Location: San Diego, CA, Some travel required Salary Range: $68,640.00/year to $93,230.00/year (depending on experience) Work Arrangements: Hybrid (baseline is three days in office and two days remote). Must be able to travel, locally and statewide. Job Summary: The LMS Administrator is responsible for creating, managing, and maintaining the organization’s Learning Management Systems, ( Blackboard by Anthology ), while also creating and delivering training resources and help guides. In addition, they will work to develop and implement training and development programs, manage schedules for maintaining compliance, and actively seek out innovative teaching methods to enhance the organization’s performance. This role is critical in LMS governance and provides day-to-day administration and technical support. Learning Management System (LMS) Administrator Responsibilities: (80% of the role) Fully understands LMS capabilities with breadth and depth and maintains the LMS and all supporting tools, content, and technologies. Maintains security roles, user accounts, training assignments, groups, and all system notifications. Manages the testing and evaluating of new enhancements and tools that integrate with the LMS; keeps the team informed; manages release/patch calendar. Proactively seeks to understand how new updates could benefit future development and how changes to the platform may affect current processes. Creates systems and workflows to ensure all course resources are properly set up and available. Develops, builds, and maintains all elements related to LMS functionality, including but not limited to content integration and creation, curriculum programs, and LMS structure. Provides help resources and training guides, including instructional videos, how-to guides, and FAQs related to using the LMS and instructional technology, and documents relevant data about each external learning tool in a central repository. Ensures training content is always running properly without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience. Collaborates with the Talent Development team to translate Operational rollouts and procedures into compelling training material (video, e-learning courses, etc.). Uses technical writing skills to develop curricula and instructional materials, including posters, documentation, manuals, job aids, quick-reference guides, and other blended learning formats by following course naming guidelines, and content maintenance policies and schedules. Maintains and supports all e-learning assets on the LMS; Reviews all training material that has been deployed through the LMS regularly. Provides frontline end-user troubleshooting, facilitates the escalation of LMS technical issues, monitors reoccurring issues, system/data or process gaps and proactively identifies potential sources. Develops reports that are concise, intuitive, and actionable for organizational usage, completion, satisfaction, and other critical learning and content metrics. Training & Development Duties and Responsibilities: (20% of the role) Assesses training and development needs and program effectiveness through assessments, surveys, and feedback with managers and employees. Evaluates and modifies existing or proposed programs; suggests and implements suitable changes. Researches and identifies areas where training is required and/or beneficial. Identifies problems and opportunities, such as operational changes or industry developments, that training could improve. Recommends training programs for union and county labor relations policies and proper practices in handling grievances and other areas of labor-management relations. Creates, organizes, plans, and presents various forms of onboarding, orientation, management, and technical and soft skills training for employees and contractors. Develops unique training programs to fulfill workers’ needs to maintain or improve job skills. Develops and builds out training content within our learning system. Creates and/or acquires training procedure manuals, guides, and course materials. Presents training and development programs using various forms and formats, including group discussions, lectures, simulations, and videos. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Ensures compliance with mandatory training (such as anti-harassment, security, and safety). Identifies opportunities to centralize, improve and report on training. Maintains knowledge of new methods and techniques for training and development, and training requirements applicable to the organization and/or industry. Provides recommendations on training budget; maintains records and reports of expenses. Develops and maintains training schedule for new offerings, compliance requirements, product releases, product updates, or quality issues; publishes to applicable attendees. Notifies departments of completed certifications or failed assessments. Maintains and develops a library of recorded training events to support refresher training. Maintains and develops a technology training library for the organization’s product training offerings. Ensures that training manuals are maintained and kept updated based on current technical/product information. Works with subject matter experts to develop product, department, and technical training. Conducts or facilitates required and recommended training sessions. Collaborates with outside consultants and training providers to deliver training. Ensures training milestones and goals are met while adhering to the approved training budget. Facilitates training delivery by reserving and setting up needed audiovisual equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts and materials. Supports UDW’s Constitution initiatives and guidance in relation to organizational development and training. Engages with cross-functional experts, incorporating knowledge and expertise into regional work and growth plans. Provides administrative and performance reports to the Director as required. Manages and leads high-level escalation issues or cases involving organizational initiatives and projects to promote quality culture and drive the quality improvement process for service. Ensures timely closure of escalation issues and cases; and escalates or reports them to senior management when necessary. Assists with department projects and performs other duties as assigned, which are reasonably within the scope of work in this job classification. Creates presentations using organization brand assets with Canva and InDesign. Creates and maintains presentation materials and documents (e.g., PowerPoint, Google Suites, Canva). Develops educational materials and one-pagers for distribution. Required electoral work during election seasons as needed. Knowledge, Skills, and Abilities:

• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Ability to present training confidently and professionally (in-person, virtual, and pre-recorded).
• Ability to plan, organize, and present training activities to diverse employee groups.
• Ability to compose and present comprehensive reports.
• Ability to troubleshoot and resolve technical issues; quickly learn new applications, software, and tools.
• Ability to work in an environment that requires you to balance multiple projects and perform well under shifting deadlines to execute on schedule.
• Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding.
• Ability to problem-solve in the face of ambiguity, work autonomously, and multi-task.
• Able to excel in a collaborative environment and take ownership of projects.
• Approachable and solution-oriented when presented with challenges or issues.
• Effectively prioritize and multi-task assignments and responsibilities.
• Ability to identify, develop, and execute training plans and modules.
• Excellent communication skills with proven presentation and speaking abilities.
• Ability to implement plans and procedures across teams while monitoring effectiveness.
• Knowledge of customer service skills, including needs assessments, organizational processes, and quality standards.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and office procedures.
• Social orientation preference and effectiveness in working with and connecting with others.
• Proficient in Microsoft Office, VAN, Organizer & Enterprise.
• Proven experience solving complex issues and problems in a fast-paced environment.
• Ability to establish and maintain rapport and credibility with diverse demographic groups.
• A demonstrated commitment to equity and social justice around issues impacting workers and communities.
• Ability to work cooperatively and effectively in cross-functional teams.
• A demonstrated commitment to unions, supporting and developing members and staff.
• Strong strategic and critical thinking skills.
• Must comply with UDW’s Policy.

Preferred Qualifications, Education, and/or Experience:

• Bachelor’s or master’s degree or equivalent experience in learning and development, business administration, instructional design, adult education, human resources management, or a related field.
• 3-6 years of learning and development and corporate training experience.
• Previous experience (3-6+ years) in administering a Learning Management System; (Blackboard LMS experience preferred.)
• Excellent analytical and strategic skills to build comprehensive strategies and plans to support diverse demographic groups.
• Excellent communication, verbal and written communication, presentations, and public speaking skills.
• Strong presentation skills including design highly desirable.
• Experience creating content/training modules from scratch.
• Adept with a variety of multimedia training platforms and methods.
• Extremely proficient with Microsoft Office Suite, especially SharePoint, and related program software.
• Considerable knowledge of principles of employee development and professional growth, and training program design and presentation.
• Effective troubleshooting and critical thinking skills.
• Project and time-management skills.
• Ability to work and achieve results with minimal direction.
• Experience managing technical training/certification training.
• Experience with Learning Management Systems (LMS), Blackboard highly preferred.
• Previous technical experience developing, deploying, and supporting courses.
• Working knowledge of the Adobe Creative Suite (e.g., InDesign, Illustrator, Photoshop), as well as strong PowerPoint, Canva, and MS Office Word skills; HTML highly desired.
• Excellent interpersonal, written, and oral communication skills and service-oriented philosophy.
• Experience working with team members remotely, using phone, email, and online collaboration tools effectively.

Requirements:

• Must possess a valid California driver’s license, auto insurance that covers business driving, and an automobile for business use.
• Willingness to travel, 20%-50% of the year.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environments that can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gases, smoke, dust, or airborne particles; and outside weather conditions. Equal Opportunity Employer: UDWA is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law. Women, people of color, and members of the LGBTQIA+ community are strongly encouraged to apply. #J-18808-Ljbffr United Domestic Workers

Job Tags

For contractors, Local area, Remote job, Outdoor, Work alone, Shift work, Monday to Friday,

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