Medical Billing Support Representative Job at Open Practice, Hudson, OH

VHM5NzVVN2s5QlNDR2FScjI3dGk0ejdtd1E9PQ==
  • Open Practice
  • Hudson, OH

Job Description

Job Description

Job Description

Are you passionate about helping others, solving problems, and making a real impact in the healthcare industry? Do you thrive in a fast-paced, client-focused environment where every day brings new challenges and opportunities to learn? If so, we'd love for you to join our team as a Medical Billing Practice Management Support Representative .

Why You'll Love This Role

As a Medical Billing PM Support Representative , you'll be the go-to expert for our clients, ensuring they have the best experience using our practice management software. You'll help troubleshoot issues, provide guidance, and work alongside a collaborative team that values problem-solving, innovation, and customer success.

What You'll Be Doing

Client Support & Problem-Solving

  • Be the first point of contact for clients, answering calls and managing support tickets.
  • Listen carefully to understand client concerns and provide clear, effective solutions.
  • Keep clients updated throughout the troubleshooting process, ensuring transparency and trust.
  • Test system functionality to confirm issue resolution before closing tickets.

Continuous Learning & Team Collaboration

  • Share client feedback and enhancement requests with our product team to improve the software.
  • Stay up to date on software updates and new features.
  • Participate in testing new releases and contribute to quality assurance efforts.
  • Mentor team members and become a Subject Matter Expert (SME) in key product areas.
A Culture of Excellence
  • Communicate clearly and professionally with clients and teammates.
  • Stay engaged with company updates, training, and new initiatives.
  • Work with a team that values respect, collaboration, and personal growth.
  • If remote, attend an annual one-week visit to our corporate headquarters.
What You Bring to the Team
  • Expertise in Medical Billing - You have at least three years of experience and understand billing concepts and terminology.
  • Problem-Solving Mindset - You enjoy troubleshooting and researching to find the best solutions.
  • Strong Communication Skills - You can clearly explain technical details in a way that clients understand.
  • Tech-Savviness - You're comfortable navigating Google Docs and learning new software tools.

Join us to work in a collaborative, supportive environment where innovation and customer success are valued. You'll have the opportunity to learn, grow, and develop into a leader in your field.

Job Tags

Similar Jobs

AEG

Butcher Job at AEG

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Company Seaport Entertainment Group is a premier entertainment & hospitality company that ...

Sanford Health

CNA or Nursing Assistant - Windsong/Trillium Assisted Living - Full Time Evening Job at Sanford Health

 ...Position: Yes Department Details Come join our team of caring and compassionate staff at WoodsEdge! Reasons to love this...  ...required. Certification is required if designated by law (i.e. Home Care). Benefits Sanford Health offers an attractive... 

MDVIP LLC

Patient Advocate Job at MDVIP LLC

 ...national employer in the healthcare space, as a Healthcare Sales Representative to sell this innovative program to the existing patients of a physician who is transitioning the practice to the MDVIP primary care model. The successful candidate is one who can take initiative... 

Thriveworks

Licensed Master's Social Worker - Full Time Hybrid Job at Thriveworks

 ...supervisory meetings). Must reside within 45 minutes of the office location. Ability to work in the office for the probationary period...  .... Our interviews will take place over Google Meet (not Microsoft Teams or Zoom) We will never ask you to purchase or send us equipment... 

Stash Ventures

Cannabis Consultant (TRAVERSE CITY) Job at Stash Ventures

 ...At Stash Ventures we aren't just your run-of-the-mill cannabis company Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking...